Frequently Asked Question!!

On this page you will see the Frequently Asked Questions about the Prices and Transfers. Any other questions that are not included in this section can be done through the contact page, we will gladly answer your questions.info@eTaxiPortal.com



THE BOOKING PROCESS

You can complete your booking on-line by using the displayed booking form on etaxiportal.com website. Just choose the date, your departure and destination points and follow the link. The link will show you the type of vehicles and the prices of the transfer in one way and the price for a round trip. If your destination is not listed we can send you a custom route and full instructions should you wish to book.

We would strongly advise booking in advance. Once your booking has been made a vehicle is reserved and we guarantee availability. Last minute bookings however can be accommodated if the vehicle is available.

You can choose a standard car, luxury car, minibus (8 persons), minibus 2 (14 persons), bus (26 persons) or a bus 2 (50 persons).

Your driver will come to pick you up at your desired destination. If your transfer starts at the airport, your driver will wait for you at the check-out exit holding a tag with your name on it.

The times quoted are the standard journey times on a normal day. These times may differ slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.

This services offers transfers with fixed rates so that you know your expenses in advance and the price doesn't depend on the conditions on the route or the traffic. Besides convenient and fixed prices, with Swiss-taxi.com you don't have to waste time looking for transportation.

If you do not have a credit card, you can specify a different card with the permission of that card's owner.

There are several possibilities why your card was declined: - Expiry date of the card is set before the date of booking - You have reached your credit limit

In case your flight is delayed, the driver will be aware of the new schedule and will wait for you as previously mentioned. We do not charge extra for drivers waiting for arriving flights.

Your taxi driver will at all times be informed about your flight details and will collect you at the new time.



RESERVATION CONFIRMATION

After making a reservation, you will receive a message that your reservation is being processed; after the processing has been completed, you will receive a notification about the status of your reservation. Processing can take up to a maximum of 12 hours (an average of two hours). A reservation is considered confirmed only after you've received a confirmation e-mail.

Once you have entered all the data required for submission of reservation, your request is processed, and processing may take up to 12 hours. Reservations are confirmed only after you receive a confirmation via e-mail. Please enter the e-mail address carefully so that you may receive the confirmation. If you do not receive your confirmation, review the Spam folder, if it still is not there, please contact us.

In the case you lose your voucher simply contact etaxiportal.com customer support and you will be provided with another one.

Both you and your luggage are insured during your transfer with etaxiportal.com but we recommend that you have an extra insurance for the entire trip.



ADDITIONAL REQUIREMENTS

We do not charge extra the luggage of the passengers and the driver will help you load it into the vehicle.

Children until 12 years are not allowed to travel without their parents. Children between 12-18 years must have an authorized statement from their parents. If your transfer requires a child seat, please notify us on time.

Yes, we provide transfer services for the disabled people, but make sure you notify us on time so that we can prepare an adequate vehicle.

No, smoking isn't allowed in the vehicle during the transfer.

It is possible to provide transportation of pets, but only if they are properly placed in their travel boxes and put in the cargo hold of the vehicle.

If you cannot find an answer to your question, please contact etaxiportal.com customer support at: +41 76 331 1905  



PAYING FOR TRANSFERS

Payment for the transfer depends on the conditions listed during booking. The standard procedure is for 20% of the amount to be paid from your card before the transfer and 80% of the amount to be paid in cash to the driver at the end of the transfer.

You have the option of paying via foreign currency transfers when booking if you choose this option. After booking, our operators will send you an offer. Depending on the country and the bank with which you make your payment, transfer of these funds may take up to a week. It is vital that you send the bank payment confirmation via e-mail or fax because otherwise we will not be able to guarantee your reservation.

Your credit card data provide a guarantee of your reservation, or are necessary for a payment in advance, depending on the terms and conditions of the selected transfer, as expressed in the transfer offer next to the transfer prices, and on the certificate you will receive after booking. To protect your credit card data, we use Secure Sockets Layer (SSL) technology and your data is completely safe. In the case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse. In accordance with our high ethical standards we respect your privacy. We are committed that your name, address, e-mail address and credit card information required for booking will not be disclosed to a third party without your consent.

The transfer prices are always per vehicle, not per person; the type of vehicle is determined by the number of passengers.

You will be charged 20% of the total amount of the transfer price from your credit card on the day of booking, and the amount will be charged from your credit card, while the rest of the amount (80%) will be paid in cash to the driver.

No. Giving a tip is discretionary and completely up to you.

If you pre-pay using a debit or credit card we can send you a receipt via email.



CHANGE AND CANCELLATION OF RESERVATION

If you want to change or cancel a reservation, please follow the instructions you received in the confirmation via e-mail. Keep in mind that according to the notice period, only a part or the total booking amount is eligible for a refund. We suggest that you carefully read the cancellation policy when booking.

After requesting a cancellation, you will receive confirmation of cancellation via e-mail. In case that you don’t receive confirmation of cancellation on time, please check your Spam folder.